Refund Policy

Thank you for shopping at Pannide. We are committed to customer satisfaction. If you are unsatisfied with your purchase, please contact us within 3 days from the date of delivery.

1. Eligibility

- Quality Issues/Description Mismatch: We offer a full refund plus return shipping covered.

- Change of Mind: Returns are accepted if items are unopened, unused, and in original packaging. Return shipping costs apply.

- Exceptions: Customized items, perishable goods, personal care products (e.g., baby hygiene items), and clearance sales are non-returnable.

2. How to Request

1. Provide your order number, product issue photos/videos, and preferred solution (refund/exchange).

2. We will issue a return authorization within 1-3 business days.

3. Ship the item back to: No.471,Songcheng Road,Gaoqiao Town,Haishu District,Ningbo,Zhejiang,China

3. Refund Process

- Upon inspection of the returned item, we will process your refund within 5-7 business days to the original payment method.

- Refund timeline may vary by payment processor (e.g., credit card, PayPal).

4. Exchange Policy

- Exchanges are available for size/color issues. Please contact us to arrange. Additional shipping fees may apply.

5. Contact Us

- For any questions, reach out to us at: ada@pannide.com